Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the typical lead time for custom furniture orders?
Custom handcrafted pieces typically take between 8 to 12 weeks to complete. This timeframe allows our artisans to ensure every detail meets our high standards of quality and craftsmanship.
Do you offer White Glove Delivery services?
Yes, we provide premium White Glove Delivery for all large furniture items. This includes professional transportation, assembly in your room of choice, and the removal of all packaging materials.
Can I request fabric or leather swatches before purchasing?
Absolutely. We encourage customers to order swatches to ensure the texture and color perfectly complement their home. You can request up to five complimentary samples through our website.
What is your return policy for furniture items?
Standard items can be returned within 30 days of delivery, subject to a restocking fee. Please note that custom-made or personalized orders are final sale and cannot be returned.
Do you offer financing options for larger purchases?
We partner with several premium financing providers to offer flexible monthly payment plans. You can check your eligibility during the checkout process without affecting your credit score.
How do I care for and maintain my solid wood furniture?
To preserve the beauty of your furniture, we recommend dusting regularly with a soft cloth and avoiding direct sunlight or extreme humidity. Specific care kits for different finishes are available for purchase.